Return & Exchange Policy
You can return any item for a refund within 14 days of receiving your original order just ensure your items are in the original condition. Also state clearly your order number, delivery address and whether you want a refund or an exchange as we can't take care of your return without these details.
It can usually take up to 10 working days (excluding weekends and bank holidays) from the date of your return for your parcel to be delivered back to us and completed.
Buyer pays for return postage and we recommend you obtain and send copy of proof of postage.
We’ll send you an email as soon as we’ve completed your return, letting you know whether a refund or exchange has been processed. This is usually done within 1 working day of receiving your return.
Any refund will automatically be issued to the payment method you used to place your original order. This typically takes 5 working days; depending on your payment method issuer.
The goods are your responsibility until they reach our warehouse, so make sure it’s packed up properly and can’t get damaged on the way! In the unlikely event that an item is returned to us in an unsuitable condition, we may have to send it back to you
We are not responsible for any items that are returned to us by mistake.